At SurfMed, our mission is to transform care into actionable outcomes, ensuring that our principles are evident in every facet of our operations. Our core values—Transparency, Respect, Accountability, Commitment to Care, and Strategic Thinking—serve as the foundation of our organizational culture, guiding our interactions with patients, employees, health partners, and the broader community.
Transparency
We prioritize quality and ethics, making no compromises when it comes to being transparent, truthful, and credible. By fostering open and honest communication among managers, employees, and partners, we strive to build and maintain trust. This commitment to transparency ensures that our stakeholders are well-informed and confident in our processes and decisions.
Respect
Respect is at the heart of every action we take. We treat everyone with dignity, embracing and valuing each other's differences. By cultivating communicative and supportive working environments, we strengthen our relationships with employees, patients, and health plan partners. This culture of respect not only enhances collaboration but also fosters a sense of belonging and community within SurfMed.
Accountability
We recognize the profound importance that trustworthiness and dependability have on our reputation, and we humbly accept the challenge. By adhering to high compliance standards and ethical practices, we protect our legacy and ensure that our actions align with our commitments. This dedication to accountability means that we take responsibility for our decisions and continuously strive to improve our services.
Commitment to Care
People in need are at the heart of every decision we make. SurfMed strives to improve our competitive edge by offering an excellent product selection and exceptional customer service to our patients. We respond swiftly to the needs of those we serve, turning care into action. Our passion for what we do drives us to go above and beyond, ensuring that our patients receive the best possible care and support.
Strategic Thinking
We never settle. We work hard to create added value for our patients, health plan partners, and employees every day. By working efficiently together, we continuously improve our service levels, product offerings, and technology. Our strategic approach involves anticipating future challenges and opportunities, allowing us to adapt and innovate in a constantly evolving healthcare landscape.
These core values are not just ideals; they are actionable principles that shape our daily operations and long-term strategies. They influence how we attract, recruit, and train our team members, ensuring that everyone at SurfMed embodies these values in their roles.
Our commitment to these values has been instrumental in building strong, valuable partnerships with some of the largest health plans in the nation. By aligning our operations with these principles, we have earned the trust and respect of our community, patients, and partners. This trust is the cornerstone of our success and motivates us to uphold these standards in everything we do.
In conclusion, SurfMed's core values are more than just statements; they are the essence of who we are and how we operate. By steadfastly adhering to Transparency, Respect, Accountability, Commitment to Care, and Strategic Thinking, we ensure that our actions consistently reflect our mission to turn care into action. These values guide us as we navigate the complexities of the healthcare industry, driving us to provide exceptional service and care to all we serve.