The SurfMed Advantage

  • Case managers spend less time on the phone, and more time with their patients

  • Send orders online and save time

  • With decades of experience, SurfMed customers know they are in good hands

  • Track medical supplies and organize patients online, instead of using faxes

A leader and innovator in the Durable Medical Equipment (DME) industry, SurfMed has a sterling reputation for customer service, technology and regulatory expertise. Executives at Managed Care Organizations (MCOs) have expressed repeatedly that SurfMed’s staff is the most knowledgeable and engaged of the many providers they work with. As a result, SurfMed is growing rapidly and expanding nationally as large MCOs invite us to serve their patients in other states.

MCOs value partnering with SurfMed because of our competence, timeliness, and the way we operate hand-in-glove with them. Our motivated team members become expertly acquainted with their internal processes and particular health plan requirements, and work collaboratively to ensure every transaction is a smooth one. In fact, SurfMed has created numerous programs and technologies that have been incorporated into the protocols of MCOs.

Our health partners appreciate how innovative we are. We have a reputation of being problem solvers, and for sharing solutions, not only with our health partners, but often with other providers. Anyone who works with SurfMed knows we have the best interests of patients at heart. 

SurfMed is the only DME provider of its type to employ a development team that creates and improves technology. We continue to make significant investments in our software, putting powerful tools into the hands of case managers to better serve their patients. We are able to provide our health partners useful data that streamlines processes and saves them money.

No other DME company has the institutional knowledge and history that SurfMed does, which is called upon daily.  SurfMed offers learning programs to MCO staff, providing case managers both high-level industry education, as well as process and programing training. 

For years we have been at the forefront of the DME industry, working directly with regulators on state and national levels. We are able to offer our health partners regulatory and political insights which are strategically helpful to them. State associations, elected officials, MCO senior staff, and even other DME companies, all call upon us for advice and counsel and to help them frame their futures. 

Most importantly, our health partners trust us because they know that we stringently adhere to rules and regulations. Our reputation is important to us and we foster it every single day by being honest and transparent.