Send an email to refills@surfmed.com
or call 888.201.7873(Surf)
STAY HEALTHY AND INDEPENDENT
As a complete provider of many services including home medical equipment, mobility equipment, incontinence products, and daily living aids. SurfMed assists with your independence and comfort at home.
For Over 65 Years, SurfMed has Helped Customers Statewide Remain Healthy and Independent by Providing Quality Medical Equipment and Supplies
At SurfMed, we recognize that preserving your independence and comfort in your home is of utmost importance. That's why our highly-skilled team is here to assist you in receiving products, services and answering any of your questions ensuring your continued satisfaction. We understand that locating the right durable medical equipment and supplies can be challenging, which is why our DME experts at SurfMed are extensively trained and ready to serve as knowledgeable resources.
PATIENT PORTAL
Patient Portal is a FREE self-service tool which allows you to enjoy 24/7 access to view and pay your invoices through a convenient, safe, and secure environment.
View and pay invoices
See your payment history
Set up AutoPAY and email delivery for invoice(s)
WHO WE WORK WITH
Discover our extensive network of reliable health partners dedicated to your well-being. We work closely with top hospitals, clinics, skilled physicians, and healthcare experts to provide you with the best possible experience in acquiring durable medical equipment. By joining forces, our primary focus is to deliver exceptional patient care and elevate your overall wellness outcomes.
Your Questions, Answered.
Still have questions? Call us at (888) 201-7873 or email us at customerservice@surfmed.com
How do I request a refill?
How long will my supplies take to be delivered after being processed?
UPS/Fedex could take up to 2 to business days.
Where could I fax or email a Rx?
You can fax to 888-398-3149
or email it to customerservice@surfmed.com
How long will an authorization approval take?
It depends on the health plan approval and what the order pertains to. If you have any questions regarding your order, please contact us.
If someone is requesting medical records from a doctor or lawyer’s office, subpoena request.
Email records@surfmed.com with PHI form for release of medical records.
Do you offer samples for briefs or pull-ups?
Yes, we offer First Quality samples for briefs, pull-ups, and bladder control pads (liners). Call us to obtain samples.
What breast pump do you provide through my insurance?
Generic Brand: Drive- Pure Expressions Dual Channel electric breast pump. If you want a brand
specific breast pump, it will be quoted and sent to your health plan for approval.
Does Surfmed provide diabetic shoes?
No, SurfMed’s does not currently offer diabetic shoes.
WOULD YOU LIKE TO HAVE SOMEONE FROM OUR TEAM REACH OUT TO YOU?
Get in touch with us to find out how we can help you